Jobs

Crowdpac’s mission is to make it easier for people to participate in politics, run for office, and to support candidates and causes that match their priorities and beliefs. We want to help end the stranglehold of big money donors and special interests on the political system.

We try to deliver on this mission through different products: crowdfunding tools to help people run for office for the first time, tools for organizations to grow their donor base, conditional pledging to hold politicians accountable, and for voters to find more information about down-ballot candidates. In the next year we’ll be iterating on all of these products and creating new ones. This is where you come in!

Customer Support Agent 

Location: Washington, DC
Apply at: info@crowdpac.com
(Please include your resume and cover letter) 

Crowdpac is expanding. We are hiring our first Customer Support Agent to help build our growing community. This is a key client-facing role where you will get to work directly with political candidates, campaign managers, and donors. The ideal candidate should have a strong customer service background, be passionate about building and nurturing relationships. If you're passionate about changing politics, this job is for you. This candidate will report to the Product Manager and Political Director.

Responsibilities 

  • Customer Support – Respond to questions and concerns from our donors and campaign creators, primarily through our CRM software (Groove) and occasional phone calls 
  • Triage incoming questions and concerns 
  • Quickly and professionally respond to the majority of questions from our campaign creators and donors
  • Support other teammates when there are tickets they need to lead on
  • Approve campaigns that meet our community guidelines
  • Send campaign creators tips based on Crowdpac best practices
  • Verify written endorsements follow our community guidelines
  • Contact candidates who receive their first donation on our platform to welcome them to the community
  • Work closely with Product teams to help identify new features and bug fixes that will improve the experience for Crowdpac users 

Requirements: 

  • 1+ year in a customer support role
  • Experience using an online CRM tool such as Groove, Zendesk or Salesforce
  • Great communication skills, both written and verbal
  • Passion for problem-solving
  • High technology literacy – quickly able to learn new systems
  • Basic SQL knowledge preferred

Campaign Specialists

Location: Washington, DC 

Apply at: info@crowdpac.com (Please include your resume and cover letter)

The political team at Crowdpac is expanding. We are hiring campaign specialists to support and help build our growing community. We’re looking for smart DC-based candidates who love, live and breathe politics and to get into the tech world, working with a fast-growing start up.

This is a hands-on role that will work directly with campaign creators to help with campaign strategy and engagement on a digital platform.  

Responsibilities

  • Act as a resource for campaign creators to help them reach their campaign goals
  • Use your experience to provide fundraising strategies and general best practices
  • Help creators craft messaging around their stories and campaigns, which may include writing copy
  • Develop and execute strategies to expose Crowdpac campaigns to new donors and communities of interest
  • Stay up to date on political news, developments, and social media across the country and identify political changemakers or causes that can create fundraising, advocacy, and engagement campaigns on Crowdpac
  • Work closely with Support and Product teams to help add value to the Crowdpac experience for Crowdpac campaign creators
  • Evangelize the Crowdpac product value proposition - embody the mission, vision & values of the organization in every conversation with prospects

Ideal candidates have a passion for new technology, exceptional working knowledge of digital advocacy and fundraising, and experience with organizational outreach and networking. This person is also motivated by the opportunity to take on big money in politics through empowering more candidates at every level of office to harness the political power of their communities through crowdfunding. If you're passionate about changing politics, this is for you. The ideal candidate is a go-getter, comfortable interfacing with candidates and campaign creators, has a broad network of contacts, is organized, and a creative problem-solver.

This candidate will report to the Political Director.

Requirements:

  • Minimum of 2 cycles on campaigns with an understanding of political fundraising and organizing
  • Experience working on or exposure to the digital and/or fundraising components of campaigns
  • Comfortable engaging with all types of candidates, organizations, and campaign creators
  • High technology literacy and the ability to quickly learn new systems
  • Willingness to be innovative, work outside the box and try new approaches

Crowdpac is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


Product Designer

Location: This position can be based in SF, or remote in the U.S.

Apply at: info@crowdpac.com (Please include your resume and a link to your design portfolio or work samples)

Our product team is small but growing. This role presents an opportunity to have a very large and meaningful impact on the future of the company. You’ll be working very closely with engineers to build more useful and accessible products. You’ll also be working with data scientists and our political team to ensure our work is tailored for our customers. We are looking for designers who are comfortable with technology but are grounded in proven design principles. You may be a generalist or more focused on UX or visual design. In either case you should have a great eye for design and a repeatable process for delivering great work.

Core responsibilities

  • Identify gaps and areas for improvement in our existing products.
  • Driving the design process through ideation, research, prototyping, and visual design.
  • Collaborate closely within the product team to iterate on existing features and imagine new ones.
  • Crafting designs that connect the dots between user needs, data, business goals, and political impact.

Preferred skills and experience

  • 3+ years of experience as a product or ux designer.
  • At least 1 year of experience working on an in-house product team
  • A strong visual aesthetic, experience creating visual systems and patterns, and delivering production-ready designs.
  • A passion for civic engagement and politics.
  • Conceptual thinking that balances user needs, business goals, and design patterns
  • Familiarity with Sketch, prototyping, HTML, and CSS
  • Bonus: Experience designing data visualizations to help illustrate complex information
  • Bonus: Experience using data science as part of the design process
  • Bonus: Experience committing your own front-end changes via github